Why Do Property Management Companies Have Bad Reviews? 2018-10-13T16:53:55+00:00

WHY DO PROPERTY MANAGEMENT COMPANIES HAVE BAD REVIEWS?

A survey of almost 3000 reviews of property management companies nationwide showed that property managers were getting 30% lower ratings compared to all other industries.

Online ratings and reviews are a great way to locate a doctor or choosing a hotel, but not for the property management business and here are the reasons why:
 

A survey of almost 3000 reviews of property management companies nationwide showed that property managers were getting 30% lower ratings compared to all other industries. Property managers deal with two different types of customers, landlords and tenants. Property managers, however, have a fiduciary relationship with the landlords meaning they have a duty to protect the interests of the landlords. Ironically, the biggest reason property managers receive the bad reviews from tenants because they were trying to enforce and act in the interests of the landlords. As a landlord, you should be more concerned with comments from other property owners. Tenants will write negative reviews because they did not get the full security deposit back or when landlords could not respond to repairs immediately and applicants will post a one- star rating because their applications were denied. Property managers would not have any negative reviews if they always did what a tenant or prospective applicant requested; However, this would result in poorly managed properties. You want to select a property manager who is fair to tenants but also one who actually carries out his or her duties and looks after your interests and who is willing to enforce the rental agreements or deny a bad applicant as part of a thorough and diligent screening process. Take the time to read the reviews and find out who wrote it and what was said. Put yourself in the position of the property managers.

Be wary of property management companies who claim that they have been in business for a long time when all of their reviews are positive. Look at the dates of the reviews. If a company claims that they have been in business for 30 years but their oldest review was posted only a couple of years ago, you will want to examine why these figures do not add up. Visit this link at http://www2.dre.ca.gov/PublicASP/pplinfo.asp to examine how long the sales agent or broker has been managing properties. The department website lists the year and the name of all the real estate businesses they have affiliated with since they were licensed in California.

See our Customer Reviews here

PROPERTY MANAGEMENT SERVICES & PRICING

What Our Owners Say…

Good people, great customer services, takes care of my property and tenants as their own. For all the wonderful professional services I have received; I am going to be with Affordable Property Management  for a very long time."

Ellen H.

5.0
2018-03-16T12:37:10+00:00

Ellen H.

Good people, great customer services, takes care of my property and tenants as their own. For all the wonderful professional services I have received; I am going to be with Affordable Property Management  for a very long time."
Affordable has been managed our properties for over 15 years. We are very happy with the service they provided. They are professional, responsive and trustworthy. They screen the tenants for us, fix things for us and always pay on time.

Joanna C.

5.0
2018-03-16T12:39:28+00:00

Joanna C.

Affordable has been managed our properties for over 15 years. We are very happy with the service they provided. They are professional, responsive and trustworthy. They screen the tenants for us, fix things for us and always pay on time.
All repairs or concerns from the tenants were acted upon immediately, with the health and safety of the tenants always in the forefront. When any repairs were needed, the contractors you provided were fast and reliable, with costs and our best interest in mind.

Bill M.

5.0
2018-03-16T12:41:40+00:00

Bill M.

All repairs or concerns from the tenants were acted upon immediately, with the health and safety of the tenants always in the forefront. When any repairs were needed, the contractors you provided were fast and reliable, with costs and our best interest in mind.
Thank you for your support over the years. With your professional help I can consider early retirement. Eventually I will need to move back in my rental. Thank you for your professional support over the years I’ve been truly blessed by your company.

Alex C.

5.0
2018-03-16T12:42:42+00:00

Alex C.

Thank you for your support over the years. With your professional help I can consider early retirement. Eventually I will need to move back in my rental. Thank you for your professional support over the years I’ve been truly blessed by your company.
They were diligent in responding to applicants that had applied to rent my property. Management was great at consulting me on my options. This would be property management that I would recommend.

Melissa W.

5.0
2018-03-16T12:43:28+00:00

Melissa W.

They were diligent in responding to applicants that had applied to rent my property. Management was great at consulting me on my options. This would be property management that I would recommend.
APM could not be better. I use 3 other property management companies in other areas, none of them are half as good as APM.

Beverly F.

5.0
2018-03-16T12:44:12+00:00

Beverly F.

APM could not be better. I use 3 other property management companies in other areas, none of them are half as good as APM.
I used APM for the first time and I was very impressed with the level of service they provided. The staff are friendly and professional. I highly recommend them.

Ahmad H.

5.0
2018-03-16T12:45:19+00:00

Ahmad H.

I used APM for the first time and I was very impressed with the level of service they provided. The staff are friendly and professional. I highly recommend them.
I’ve had a rental agreement with APM for over 10 years. The staff handled any problems I had with a professional manner. I would recommend, and HAVE recommended APM to anyone who is looking for rental property.

John S.

5.0
2018-03-16T12:46:01+00:00

John S.

I’ve had a rental agreement with APM for over 10 years. The staff handled any problems I had with a professional manner. I would recommend, and HAVE recommended APM to anyone who is looking for rental property.
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